Step 5: Monitor and Control Process Implementation
So first we strategized for improvement, then we analyzed the business process. Next, we designed and modeled our processes and implemented the process. Step five is to monitor and control processes.
Monitoring is to measure current process performance. Observing cycle times, lead times, waiting times, the number of defects or errors are all measurements that should be taken into account when monitoring processes. This will help determine if BPM was successful or not.
Controlling is making changes to the process when necessary. If the monitoring data indicates that BPM was not successful, then controlling will help make the necessary changes to improve performance.
BPM should be evaluated regularly to ensure that it is still meeting its goals. Businesses should continue to strategize for improvement, analyze business processes, design and model processes, and implement processes. The cycle should continue so that BPM can be successful.
That’s it for step five; monitor and control processes. Next up is step six, refine and improve processes.
If you’re interested in learning more about BPM, or would like to try implementing it in your own business, contact us today. We would be happy to help!